配送ポリシー

Shipping Policy

Shipping Destinations and Rates

We ship orders within Japan and to selected international destinations.

For products covered by our standard shipping profile, the following rates apply:

  • Japan: Flat rate of ¥1,000
  • International destinations: Flat rate of ¥3,000

Products produced and fulfilled by Printful may have different shipping rates depending on the product type and destination. Shipping charges for items such as T-shirts, hoodies, phone cases, bags, and stickers are calculated based on the order and destination and will be shown at checkout.

Products supplied through Shopify Collective may use carrier-calculated shipping rates.

Order Processing and Dispatch

Orders are prepared and shipped as soon as the products are ready.

Printful products are made to order and may require additional production time before dispatch. If your order contains products from different fulfillment partners, your items may be shipped separately in multiple packages.

When tracking information is available, it will be included in your shipping confirmation email.

Delivery Delays

Delivery times may vary depending on the destination, order contents, product availability, production time, carrier conditions, weather, traffic, customs clearance, and other circumstances beyond our control.

International deliveries may require additional time for customs processing. Any delivery date or timeframe provided is an estimate and is not guaranteed.

International Shipping

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

Orders may be delayed, refused, or returned because of customs requirements or import restrictions. Customers are responsible for checking the import regulations that apply in their country or region before placing an order.

Incorrect or Incomplete Addresses

Please make sure that your shipping address is complete and accurate when placing your order.

If an order is returned because of an incorrect address, an incomplete address, the recipient’s absence, or refusal to accept delivery, the customer may be responsible for any costs required for reshipment.

If you need to change your shipping address, please contact us as soon as possible. We may not be able to change the address after the order has been shipped.

Damaged or Missing Orders

If your order arrives damaged or does not arrive after it has been shipped, please contact us as soon as possible with the following information:

  • Order number
  • Name used for the order
  • Product name
  • Photos showing the condition of the product, if applicable
  • Shipping address

We may need to contact the carrier or our fulfillment partner to investigate the issue. This investigation may take some time.

Contact

For shipping-related inquiries, please contact us at:

contact@benzookapi.com

Please include your order number so that we can assist you more quickly.